Our aim is to provide you with an excellent service – but we understand that things might not always go according to plan. In such instances, we would like you to let us know and we will take your complaint very seriously.
Please email us with the details to firstname.lastname@example.org.You can also reach us via postal at 20-22 Wenlock Road, London, N1 7GU.
What we will do
Our Directors will review your complaint, and where necessary get back in touch with you for more information. After it has been investigated, we will respond and let you know whether we accept your complaint or not and to what extent.
Where it is appropriate, action will be taken to address the complaint – and we will detail this in our reply.
We endeavour to reply back to all complaints with a final response within 10 working days, however this is just a guideline and may not always be possible (depending on the nature of the complaint and subsequent investigation).
If you are not satisfied with the final response, or we are unable to resolve your complaint within 8 weeks of receiving it, you may be eligible to contact the Financial Ombudsman Service. Their details are as follows: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Further information can be found on their website.